Refund Policy

Return & Refund Policy

At Arunangshu Spiritual, all crystals, gemstones, and Rudraksha products are prepared, cleansed, energised, and customised specifically for each customer only after an order is confirmed. Due to this personalised and irreversible process, return, cancellation, and refund requests are governed by the terms below.

By placing an order, the customer acknowledges and agrees to this policy.

We ensure every customer receives products that are as described, authentic, and in good condition. However, due to the personalised nature of our offerings, returns and cancellations are not accepted once an order has been processed.

We deeply value your trust and personally review every concern with care, ensuring it is handled with empathy, fairness, and respect for our spiritual integrity.

6 Month Free Replacement Policy

All our products are covered for Color Fading issues under a 6-month replacement policy, wherein customers can share product photographs with our team and request a one-time free replacement. The replacement product will be shipped to the customer's address upon payment of a ₹100 Shipping & Handling fee.

This amount must be prepaid. Cash on Delivery (COD) is not available for this fee.

Customers may either return the original product at their own expense or keep it, as per their preference.

Damaged products are not covered under this policy.

More Details

  • Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. The decision of our team in this regard shall be final.

  • We charge a flat ₹100 return fee for accepted returns due to size issues.

  • In case of prepaid orders, if the customer is unavailable or delivery cannot be completed successfully by our courier partners, the refund will be credited to the customer's in-store wallet after deducting applicable shipping charges.

  • We are not responsible if the customer overpays the courier person without verifying the COD amount mentioned on the invoice.

  • If the customer contacts us after the 1-day return window has expired, Arunangshu Spiritual will not be able to process such requests.

Approved returns will be credited only to the customer's in-store wallet in the form of a discount code or gift card, which can be used for future purchases from Arunangshu Spiritual.

Refunds will not be issued to bank accounts or UPI IDs.

Incorrect or Damaged Products

If a product is received in a damaged condition or the wrong item is delivered, the customer must notify us within 24 hours of delivery via email or WhatsApp support.

After verification:

  • The correct product will be shipped at no additional cost.

  • Return pickup will be arranged wherever required.

Please Note

Due to the personalised and energised nature of our products, eligible concerns are resolved through replacement or exchange only.

Items Not Eligible for Replacement

Due to custom preparation and natural variations, exchanges or refunds are not available for:

  • Change of mind or personal preference.

  • Design, aesthetic, or expectation mismatch.

  • Natural variations in colour, texture, clarity, or size.

  • Products that have been worn, used, or handled after delivery.

  • Damage caused by water, perfumes, chemicals, or mishandling.

  • Minor damage to outer packaging where the product remains intact.

  • Orders refused at delivery or returned due to an incorrect address or customer unavailability (forward and return shipping charges will apply).

Cancellation Policy

Each product is hand-prepared and energised immediately after your order is confirmed.

  • Cancellation requests are accepted only before dispatch preparation begins.

  • Customised jewellery, mounted gemstones, and made-to-order products are strictly non-returnable and non-exchangeable, except in verified manufacturing defect cases.

  • Once product preparation has started, cancellation requests cannot be accepted.

Refund Policy

Refunds are issued only in exceptional and verified cases, solely at the discretion of Arunangshu Spiritual, after internal review.

Where approved, the following deductions may apply:

  • Forward shipping charges.

  • Return shipping charges (if applicable).

Approved refunds are processed within 5–7 business days.

When Refund Cannot Be Provided

Refunds will not be provided for:

  • Packages lost in transit (a replacement will be issued instead).

  • Delays caused by courier partners or network disruptions beyond our control.

  • Delivery refused at the doorstep. Refusing delivery does not qualify as cancellation. Once the parcel is returned to us, it will be re-dispatched after payment of applicable re-shipping charges.

  • Returns due to an incorrect delivery address or customer unavailability. Returned parcels will be re-dispatched after payment of re-shipping charges.

  • Products returned in used or damaged condition or without original packaging/certificates.

  • Damage limited only to the outer packaging while the product itself remains intact.

How to Raise an Exchange Request

  1. Enter your Order ID and registered contact details.

  2. Select the issue and upload the required images/videos.

  3. Submit the request for verification.

  4. Upon approval, pickup and replacement will be arranged.

Complaint Resolution Time

  • All complaints are acknowledged within 48 hours.

  • Verified issues are resolved within 5 business days.

  • Resolution is provided in accordance with the Consumer Protection (E-commerce) Rules, 2020.

Legal Disclaimer

As per Rule 4(11) of the Consumer Protection (E-commerce) Rules, 2020, goods that are customised, personalised, or prepared according to customer-specific requirements are exempt from mandatory return obligations.

Products offered by Arunangshu Spiritual fall under this category once energisation or preparation has commenced.

By placing an order, the customer confirms acceptance of this policy.